Refund policy

Return & Refund Policy

Last updated: June 1, 2026

Thank you for shopping with Pineware.

Digital Products

All products sold through Pineware are digital software products delivered electronically. Upon successful purchase, customers receive access to download the purchased files.

No Returns or Refunds

Due to the nature of digital products, all sales are final. Pineware does not offer returns, exchanges, or refunds once a purchase has been completed and the digital files have been delivered or made available for download.

By completing a purchase, you acknowledge and agree that:

You are purchasing a digital product.
Delivery occurs electronically.
Refunds, returns, and exchanges are not available after delivery.

Technical Issues

If you experience technical problems downloading or accessing your purchased files, please contact us. We will make reasonable efforts to assist you in obtaining access to the product you purchased.